CONTACT, ORDERING & HOLIDAY BOOKING INFO.

Web Address:
 

www.BonefishAdventure.com
 

E-Mail:

info@BonefishAdventure.com
When contacting us by e-mail, please include your name, phone number and/or snail-mail address in case we have difficulty replying to your e-mail address.
We normally respond to emails and orders the same day so if you don't get a reply within 48 hours it is likely that your mail (or our reply) has been deleted or lost in cyberspace, so please phone us.
Please also check our scheduled holidays as we cannot always access our e-mails when overseas.

Contact:

Graham Pepler, aka "BfG" (Bonefish Graham)

Location:

Dorset, England. Visitors by appointment only.

Phone:

General enquiries: 0844 414 BONE (0844 414 2663)
Dedicated order line (particularly if paying by credit card): 0845 158 6441.
From overseas, dial your international access code (usually 00 or 011) followed by 44 845 158 6441.

Office Hours

Monday to Friday:    9.00am  to 1.00pm,    4.00pm  to 7.00pm
Saturdays:     9.00am  to 1.00pm
(except as below)

Holidays:




 

We will be closed and regrettably unable to despatch orders during the following periods during 2010:
3rd March to 29th March
5th May to 11th May
11th November to 11th December (all dates inclusive)
Orders placed while we are away will be acknowledged a.s.a.p. and processed as soon as we return.
 

Prices:

Prices are in Pounds Sterling (GBP) and are subject to change (upwards or downwards) without notice. Overseas customers should check current exchange rates

VAT:
 

We are not VAT registered so are unable to supply VAT invoices or deduct VAT from export orders.

Discount:

10% discount will be allowed for goods orders totaling £250.00 or over*
Customers ordering off-line will receive the discount immediately. 
Customers ordering on-line will receive the discount in the form of a refund via PayPal as soon as the order has been processed. 

*Exceptions:
No discount will be allowed for the purchase of items priced "nett" (eg. Special Offers, Books, Boots, Gift Vouchers and certain bulky items such as luggage).
However, where a "nett" item forms part of a £250.00 goods order, all goods not priced "nett" will still attract 10% discount.

Weights & Measures:

Weights, measures & descriptions stated are approximate and are for guidance only.

Availability:

The majority of items are available for immediate despatch at the prices listed. However, all goods are offered "subject to availability". If your order includes an item which is not currently available, we will advise you accordingly and offer you the opportunity of canceling or modifying your order. If you place an on-line order for goods that are not currently available you will be offered an immediate refund.
Please also check our scheduled holiday dates as we cannot despatch orders while overseas.

On-line Ordering:

Click the buttons on any of the shopping pages.

Click any button to view, modify or complete your order.

UK Postage & Packing charges (if goods value under £150) will be added automatically. See charges.

When satisfied with your order, click "Proceed to Checkout" on the "Shopping Cart" page.

The transaction will be processed securely by PayPal. If you already have a PayPal account, the transaction will take a few seconds.

If you do not have a PayPal account, it will take a few minutes to set one up, alternatively you can now pay instantly through PayPal by credit or debit card without opening an account.

PayPal will only inform us of your name, address, e-mail address (and phone number if you wish) so that we can contact you regarding your order. Under no circumstances will your credit card or bank details be passed on to us by PayPal

If you are unable to complete the transaction with PayPal, or if you would prefer to discuss your order with an experienced angler before making payment, please see our off-line payment options below.

If ordering on-line for delivery outside the UK please provide a PayPal "confirmed" address at checkout or the order may be cancelled and payment refunded. Preferably ask us about shipping costs before completing payment, otherwise please expect an invoice for additional shipping costs. Export details.

Off-line Ordering:

Ideal if you need to check availability, discuss your order, or simply don't like ordering on-line! We are happy to discuss your requirements during office hours on our dedicated order line 0845 158 6441 or from overseas, dial your international access code (usually 00 or 011) followed by 44 845 158 6441.

We offer the following off-line payment options:-

Cards: We accept payment by most credit or debit cards over the 'phone. Acceptable cards include Visa, MasterCard, Maestro, Solo, Delta, Electron, JCB & Style.

Cash payments are welcome but please note that cash sent by post is at your risk and should be sent insured by Special Delivery.

Personal Cheques are welcome but they must be in Pounds Sterling (GBP), payable to "Bonefish Adventure Limited", and unless you are a regular customer, you should allow an extra 4 business days for delivery.

Bank Drafts, Building Society Cheques, Money Orders & Postal Orders must be in Pounds Sterling (GBP), payable to "Bonefish Adventure Limited" and crossed "Account Payee".

BACS (UK electronic bank transfers) are welcome, details on request.

UK Delivery:

Carriage & packing charges will be added automatically as follows (except for gift vouchers)...

Most UK orders are delivered within 1 or 2 business days!**

**Except orders to the Highlands or Islands which include bulky items - these orders may take longer to deliver and/or attract extra delivery charges. All delivery times are subject to availability of goods.

If your order is urgent, please phone to check availability and discuss delivery options. 

International Shipping:

Our on-line ordering applies flat-rate delivery charges to UK destinations only, so all additional shipping costs must be paid before export orders can be processed.

Most export orders are shipped out next business day after payment received.

On-line orders will normally only be shipped to your PayPal "confirmed" address.

When we receive an on-line order for delivery outside the UK we re-calculate the shipping costs and send a request for the additional amount. To pay the requested amount please click here, add the requested amount to your shopping cart, then proceed to checkout in the normal way. If you fail to pay the requested amount within 48 hours we will cancel the order and refund your original payment in full.
Once any additional shipping costs have been paid the order will normally be air-mailed via "Airsure" or "International Signed For" within 24 hours but please note that delivery times vary greatly and depend on Customs, security and transport issues in your country.
Please remember most goods sent to countries outside the EU will be liable for Customs Duty. For more information about Customs Duty please contact your Customs Office.
We will not be held liable for the delay or loss of goods detained in, or confiscated by Customs. Our liability for goods returned to us undelivered, or if you refuse to pay Customs duty, will be restricted to the value of goods received by us undamaged, less any costs incurred by us.
Overseas customers can check current exchange rates here.

7 Days Free Approval:

If within seven days of receipt you are not entirely satisfied with any item purchased from this website, you may return it for a full refund (excluding carriage charges and any import duty or taxes incurred by either party) providing it is received by us unused and undamaged in original packaging.
Please notify us in advance if you intend to return any item. 

Holiday Bookings:

Details including dates & prices are on our Holidays pages.
All holiday bookings are made and accepted subject to our Booking Terms & Conditions.
Please note that a non-refundable deposit will be required to confirm the booking.
The balance will be due no later than 12 weeks prior to departure.
If booking less than 12 weeks prior to commencement of the holiday, the full holiday price will be payable immediately.
Payment must be made in Pounds Stirling (GBPounds) preferably by Cheque, Bank Draft, Bank Transfer BACS or Bonefish Adventure Gift Vouchers.
We also accept International Bank Transfers by CHAPS providing all costs are born by the sender.
Until paid in full, holiday prices may be subject to surcharges of up to 15% being made towards increased costs beyond our control.
Cheques or Bank Drafts should be made payable to "Bonefish Adventure Limited".
Any cash sent by post is the responsibility of the sender and should therefore be insured.